6. Maintenance & contractor coordination
How we find tradespeople, supervise the work, handle quotes and approvals, and keep your invoices transparent.
How do you vet the tradespeople you use?
We maintain a working roster of plumbers, electricians, AC technicians, painters, locksmiths, gardeners and specialist trades we have used repeatedly across our coverage regions. Each is vetted personally — confirmed licensing where required, current civil liability insurance, references checked, and a trial job observed before we put them in front of a member. Read our partner standards.
How does the quote/approval process work?
For non-urgent work, we get at least one written quote from a vetted contractor (sometimes two if the scope is larger). We forward to you with our plain-English read on whether the quote is fair for the work, in your area, this year. You approve in writing (email or WhatsApp). For declared emergencies under your pre-authorised threshold (default €300), we authorise and notify you within hours.
Do you mark up contractor invoices?
No. The contractor's invoice is what you pay, at the price the contractor invoices. We earn nothing from your repair spend. We earn the membership fee. This is a deliberate design choice — markup creates a conflict of interest between our oversight role and your wallet.
Are you on-site during the contractor's work?
For non-trivial work, yes. Particularly the start of a job (so we document the original condition) and the end (so we sign off completion). Routine small jobs (a tap washer, a light fitting) may be attended by the contractor alone if they have a track record with us and the work is documented end-to-end via photographs. We disclose the attendance approach at quote time.
What if I already have a plumber / electrician I trust?
We work with them on the same basis as our own partners — we supervise their work, document it, and forward their invoice unchanged. The independence of our oversight is the value, regardless of who does the work. If your tradesperson is charging materially above market, we say so in writing — that's also part of the value.
Can you handle full renovations, not just repairs?
Yes — as a separate service. Standard maintenance oversight is included in member plans, but a renovation project (multiple trades, daily on-site activity, structural work) is a different scope and is quoted per project. See Renovation Oversight.
Who pays the contractor — me or you?
Two common patterns. Pattern A: the contractor invoices you directly, you pay them by Greek bank transfer or to a SEPA account. Pattern B: we pay the contractor on your behalf and you reimburse us in your next monthly invoice with the original receipt attached. Most members on the Recommended and Premium plans use Pattern B — fewer cross-border payments to manage. Either works.
What's the most common maintenance issue you see at diaspora-owned property?
Two patterns dominate. (1) Slow plumbing leaks behind fitted units — discovered late, costly to repair. (2) AC units running on degrading refrigerant or with blocked filters — wasting electricity, failing in heatwaves when service techs are booked solid. Both are caught early by monthly inspection; both compound expensively when nobody is watching.
